Do you know who your best customers are and how they perceive the products and services provided by your company? Do you know what really is important to your customers, what they don’t care about, and whether your company is currently spending resources accordingly? If not, a customer survey can help answer these questions and many more.
Our customer surveys are custom tailored to your needs and often include the following elements:
Introductory segmentation of customers based upon interviews with sales team members.
Creation of survey objectives.Utilization of web-based, telephone, and in-person surveys to maximize value.
Red Hill Advisors assessment of organizational strengths and weaknesses.
Red Hill Advisors assessment of specific opportunities to improve financial performance.